4 ways big airlines are pre-disappointing passengers
I heard a friend use the term “pre-disappoint” in a discussion this weekend in reference to people who set their expectations too high. What a great term to describe airlines, which are setting customers up to be let down, breeding restlessness, irritability, discontentment and — worst of all — resentment.
Surviving a red-eye flight with a shoulder to sleep on
Everyone seems to have the perfect idea for surviving the most dreaded of travel experiences: the cross-country red-eye flight.
When will hotels start their Motel 6-ization?
Airlines are reducing services and nickel-and-diming us for everything from checked luggage to Cokes. Are hotels next? David Burns thinks so.
Traveling with a pet? Do your doggone homework
For Anna Mallea, that headline may be an unfortunate play on words. After a flight from Texas aboard Continental Airlines, her family dog, Sassy, is missing. David Burns has some advice for shipping pets by air.
Commercial air travel may be safe, but watch out for the airports
Air travel may be one of the safest ways to get around. It’s the airports you have to look out for — especially if you work there.
Maybe Naomi Campbell should just stay home
When it comes to passengers who behave badly, when should enough be enough for airlines? David Burns knows. Here are the stories of two passengers who were banned from his carrier.
Flying with a disability? 7 insider tips for a smooth trip
If air travel is stressing you out, imagine what it’s like for the disabled. A physical, mental or emotional impairment can turn an already difficult environment into one that’s overwhelming. David Burns has a few solutions.
Why you should listen to the in-flight safety announcement
If you’re one of those passengers who ignores the in-flight safety announcements, listen up. What you’re about to read could save your life.
Going to California? Bring your passport
It’s no secret that many of today’s younger generation have difficulty with the subject of geography. It appears some of the companies we depend on during our travels are stymied as well.
Gate agents: the biggest victims of airline cutbacks?
Like Internal Revenue Service agents and Department of Motor vehicle employees, everyone loves to hate airline gate agents. That now includes their bosses.