Whether it’s the Ugly American or the Entitled Elite, travel has no shortage of unflattering stereotypes. They’ve always been with us. They’ll always be with us. But are their numbers growing?
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Posts by author:
Christopher Elliott
This is one of the most bizarre cases I’ve ever come across. Gregory Machon says he was kicked off his flight because he was sleeping. With his eyes open. His condition, called nocturnal lagophthalmos, may affect somewhere between 4 and 20 percent of the population, so you would imagine the US Airways flight attendants who [...]
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Technology can be a helpful tool for the traveler, or it can be the tool of the devil. In Cindy Lammert’s case, it’s definitely the latter. Her recent online booking at the Sofitel Munich Bayerpost through the Accor site got so screwed up that no phone calls or emails could fix it.
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The Department of Justice green-lighted the Continental Airlines-United Airlines merger late last week, and now the corporate celebrity wedding seems like a done deal. The combined airline will be the world’s largest, but how will it do in the customer-service department?
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Maybe you’re the squeaky wheel — the guest who keeps writing back over and over, even after you’ve been told “no” in a dozen different ways. Or maybe your grievances fall into the “special circumstances” category — you’re sick, you’re broke, you’re having a bad year.
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Thought those reservation change fees I showed you yesterday were shocking? Then check this out.
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This data from the Department of Transportation’s Bureau of Transportation Statistics confirms what many airline passengers already know: That the travel industry, particularly airlines, is profiting on one of the most common human impulses: Changing your mind.
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Phone calls are often taped by companies for “quality assurance purposes” and stored indefinitely. But if customers wants to review them, they can’t. Shouldn’t there be a law that customers can have access to recordings of their call?
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Two months after our flight, our agent was advised that we should have been charged a change fee of $500 and an electronic fee transaction was applied to the travel agent’s bank account. Our travel agency has challenged the payment with Continental without success.
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