Help, I’ve lost my train tickets!
Diane Stephany loses her Amtrak tickets. But instead of replacing them, the company wants to charge her for new ones. Can it do that? And what are her options for a refund?
The power of compliment letters to airline personnel
As I travel across the country, I often find airline employees who go far beyond the normal in order to help confused, misled and frantic passengers. I try to take the time to write a comment to their airline on the airline’s site. Though complaining is the norm. Compliments are remembered far longer than complaints.
Doggone airlines! 4 reasons pets shouldn’t fly
In their struggle to turn a profit, airlines have piled on a lot of fees in the last year, from surcharges for checked luggage to extras for confirmed reservations. And just when it seemed they had found every last fee, it looks as if they’ve turned up one more: They’re looking to Fido and Fluffy for a little extra cash. Specifically, to their owners.
Seabourn Odyssey takes luxury cruising to a new level
The 32,000-ton, 450-passenger Seabourn Odyssey is the first new ship in 15 years for the Yachts of Seabourn and the first luxury vessel launched in 6 years. It’s also the first of three new yachts the line is building. Find out why this luxury yacht is in high demand among the jet set.
10 tips for compelling museum photography
Summer travel often includes a museum visit. How do you capture the moment? Ned has some tips for taking better photographs in museums.
Charged for a room I’ve already canceled
When a blizzard bears in on St. Cloud, Minn., Bonnie Polk asks a manager at the Ramada if she can cancel her reservation. Yes, she’s told. But a few days later, her credit card is billed and the hotel refuses to give her a refund. Is she out of luck?
Introducing the Consumer Travel Alliance: your voice in Washington
The airlines industry spent $31 million lobbying Congress last year. The hotel industry plunked down $8 million and the cruise industry dropped more than $6 million on lobbying. How much did travelers spend to get their voices heard in Washington? Nothing. That’s about to change.
Children in first class? 3 suggestions for the kids ‘up front’
Kids in first class. Should we or shouldn’t we? And if so, when? Allow me to state my completely unbiased opinion right up front. No. We should not. At least not mine. Here’s why.
Buy your car a train ticket: A complete AutoTrain user guide
Ned reviews a recent trip he took on Amtrak’s AutoTrain and has some tips to make your trip on it better.
Aye, aye, captain! You can’t refuse these cruise bargains
Have you been pinching pennies, hoping to save up for a great vacation? Want to take a trip that feels decadent but in reality is a very savvy deal? Get ready to say, “Aye, aye, captain,” because cruise lines are offering a buffet of amazing deals that are hard to pass up.