Airlines think we are fools — don’t prove them right
The latest announcement by United Airlines that they are raising their fee for the second checked bag to $50, isn’t the worst slap in the face to the traveling public. Their explanation of the reasoning behind their move is the real insult.
Major split over $15 first-checked-baggage-fee among US airlines
Last week Delta Airlines clearly stated that they do not have plans to charge the $15 first-checked-bag-fee that has been instituted by legacy carriers American Airlines, United and US Airways. This creates an unusual split between the major legacy carriers.
Airlines’ first priority? Putting customer service last
American Airlines did it. Then United Airlines did it, followed almost immediately by US Airways. Am I talking about the controversial $15 fee for the first checked bag. No. I’m talking about putting customer service last.
The new math of airline luggage
About two years ago he wrote a column predicting that the airlines would soon be charging for luggage. Charlie Leocha hates it when he’s right. But now what?