British Airways discounts some airline fees, but there’s a catch …

Janice Hough · August 27, 2008

There are many reasons the new airline fees are upsetting travelers, including the genuine problem they pose in causing delays at the airport. Along with the hassle of having correct change or at least cash on the plane. But now, British Airways is taking some steps to address this.

 

“Seamless” travel? Here’s the reality of codeshare flights

Janice Hough · August 18, 2008

The new three-way codeshare agreement between American Airlines, British Airways and Iberia is being touted as a “benefit to consumers” that will offer “easy, seamless and convenient travel to more global destinations.” Yeah, right.

 

New merger dance partners — British Airways and Iberia

Steve Surjaputra · July 30, 2008

British Airways and Iberia are talking merger. The two airlines plan to spend several months to discuss the terms. If it happens, the new entity would become the world’s third-biggest airline, behind Air France-KLM and Lufthansa.

 

Help, my ticket fell through the cracks

Christopher Elliott · July 24, 2008

Susan Null books two business-class tickets on British Airways using her Alaska Airlines frequent flier miles. But when she checks her reservation, she finds nothing. Alaska Airlines says her booking has “slipped through the cracks.” Can they retrieve it in time for her trip?

 

Help, my leg is missing

Christopher Elliott · July 3, 2008

When Karen Kernohan discovers part of her flight from Calgary to Rome is missing, British Airways claims “extraordinary circumstances” are to blame and refuses to compensate her. Is she really out of luck?

 

Maybe Naomi Campbell should just stay home

David Burns · June 23, 2008

When it comes to passengers who behave badly, when should enough be enough for airlines? David Burns knows. Here are the stories of two passengers who were banned from his carrier.

 

More international cuts for American Airlines as alliance repositions

Charlie Leocha · May 29, 2008

The demise of American Airlines’ JFK-Stansted (London) service appears to have taken no one by surprise. The canceled route served its purpose — to drive the new all-business-class airlines into bankruptcy — and is no longer needed.

 

What really happened to British Airways Flight 38?

Steve Surjaputra · May 14, 2008

The 136 passengers and 16 crewmembers on British Airways Flight 38 from Beijing to London thought their Jan. 17 flight would be uneventful. But it wasn’t. As the Boeing 777 approached the airport, something happened that still can’t be explained: both engines died, causing the airplane to crash approximately 1,000 feet from the runway.

 

AA: “Heathrow the worst airport in Europe”

Charlie Leocha · April 30, 2008

American Airlines one of the main airlines in the One World Alliance with British Airways said that Heathrow was the worst airport that they serve in Europe.

 

BA adds fuel surcharge

Jon Surmacz · April 29, 2008

The fuel surcharge merry-go-round continues. Next up, British Airways which announced today that fares on long-haul flights, those to destinations outside of Europe, will increase by $40 to $60 per round trip.