Airline schedule and passenger service roulette
Our transportation system has deteriorated to the levels of the most undependable third-world countries. The USA that once prided itself on on-time transport by air and rail, has slipped into a worsening spiral of schedules that aren’t worth the paper on which they are printed. And the state of customer service is just as catch-as-catch-can as the airline timetables.
Gate agents: the biggest victims of airline cutbacks?
Like Internal Revenue Service agents and Department of Motor vehicle employees, everyone loves to hate airline gate agents. That now includes their bosses.