Rome will have to wait
When Allison Fagerness’ flight to Rome is canceled, she’s forced to call off her vacation and return home to Minneapolis. Her online travel agent, Expedia, promises a refund, but her airline, Alitalia, won’t pay. What should she do?
AirTran, where is my refund?
When AirTran cancels Daniel Richards’ flight from Savannah, Ga., to Atlanta, a supervisor offers him two options: either rebook on a flight the next day or rent a car at the airline’s expense. Richards accepts the second offer, but now AirTran isn’t processing the reimbursement as promised. What can he do? Christopher Elliott gives some advice.
Mexicana can cancel your ticket for any reason
Vicky Fligel’s ticket from Chicago to Acapulco is canceled, but no one can tell her why. The only thing her airline, Mexicana, is clear about is that she has to buy a new, more expensive ticket. Mexicana gives her a refund on the canceled ticket, but shouldn’t the airline honor its first price? Christopher Elliott sorts things out.