Questions raised by AA’s JFK checked-baggage chaos
Airlines are on a slippery slope with baggage fees. Now that it is becoming more commonplace to charge for checked luggage, what is going to happen when something goes wrong?
Brace yourself for check-in chaos on American Airlines
To get an idea of how poorly planned this new $15 charge for the first piece of checked baggage fee is, consider what American Airlines is saying about it. The airline is giving two contradictory sets of instructions to employees and passengers. Chaos will be inevitable.