4 free things that airlines could do to improve flying

Janice Hough · September 3, 2008

In an era of decreasing services and increasing fees, flying has become an increasingly stressful and unpleasant experience. But it doesn’t have to be that way. After a long Labor Day weekend spent in the air, I’ve identified four free things airlines can do to help their customers.

 

US Airways to Dominican flight victims: “This is not a compensation issue”

Christopher Elliott · August 28, 2008

By all accounts, US Airways flight 1860 from Punta Cana to Philadelphia did not go well on Aug. 15. A tropical storm forced the airline to cancel the flight. Then, armed guards ordered 274 stranded passengers out of the airport. They were abandoned. Could the airline make things any worse? Yes.

 

The one thing you must do before flying this summer

Janice Hough · July 8, 2008

Airlines are cutting flights like there’s no tomorrow. But are they bothering to tell anyone? Increasingly, the answer may be “no.”

 

15 most on-time airports in America

Steve Surjaputra · June 27, 2008

If you think “air travel” and “delay” are synonymous — and we can’t blame you if you do — here’s some good news. You aren’t guaranteed to be late at a handful of American airports.

 

Hilarious hold-ups: 12 most bizarre reasons for flight a delay

James Wysong · June 17, 2008

Every once in a while, a plane is delayed because of such unusual reasons that James Wysong just has to write about it. After you read these excuses, you’ll know why delays can sometimes be a laughing matter.

 

Slots for sale: government plans to auction off landing rights in New York

Steve Surjaputra · May 19, 2008

As part of a larger plan to address airline congestion and delays, the Transportation Department has proposed auctioning off some takeoff and landing rights at JFK and Newark Liberty.

 

From our forums: What does an airline owe you for a delay?

Christopher Elliott · May 2, 2008

Your flight’s delayed. What does your airline owe you? That’s what one traveler is wondering on the blazing hot TalkingTravelers forum (which you really ought to join now).