Delta reverses controversial ‘Coach Choice’ decision — but only for elites
When Delta Air Lines adopted the controversial Coach Choice program from Northwest Airlines, which it recently acquired, it angered many of its customers. Under the new program, Delta Medallion members would have to pay to “upgrade” to better coach class seats, such as exit row and aisle seats.
Why did travelers forget National Customer Service Week?
Every year, the first full week of October is dedicated by Congressional proclamation to customer service “professionals” around the country. David Burns wonders why the travel industry missed it.
Pilots clear another hurdle on path to airline merger
The pending merger between Delta Air Lines and Northwest Airlines is back in the news. And the news isn’t all bad — if you support the corporate marriage.
Delta, NWA court employees
In a move to get the nod of regulators and shareholders, Delta Air Lines and Northwest Airlines are extending travel privileges to employees.
Delta raises fares
Delta Air Lines announced Monday that it would increase domestic fares between $10 and $40 per round trip.
From our forums: Delta’s earnings in the toilet
There’s just no other way to put it. Delta Air Lines’ $6.39 quarterly loss has taken even industry insiders by surprise.
Delta posts huge loss
Delta Air Lines reported a $6.39 billion loss in the first quarter Wednesday.
Delta-NWA deal faces turbulence
Pilots remain split on the merger of Delta Air Lines and Northwest Airlines and passengers voice concern over a wave of consolidation that would reduce competition.
Continental, United ready if dominoes fall
If the Delta-Northwest deal is approved, Continental and United could be the next to tie the knot.
Which airline will be next to go?
Three airlines went out of business in one week and Champion Air will call in quits at the end of May. Experts believe most major airlines will survive.