A stalled rental, a refund denied
Linda Kirby prepays for a rental car through Priceline, but when she tries to pick up the car, she’s denied. The reason? She doesn’t have a credit card. Now Priceline is balking at a refund. Is there any hope for her?
Turned away from a hotel? You’re in good company
Hotels don’t always make headlines for turning away guests. But there are notable exceptions. Like the Metro Hotel in Surrey, England, which showed a wounded veteran the door because of a misguided “no military” policy.