Pick up the phone, pay twice the price

Christopher Elliott · September 30, 2008

Joseph Dunlap runs into a snag when he tries to buy an airline ticket online for his mother. So he calls the online agency, Expedia, and is sold a ticket that costs twice the online rate. Do rates really vary by that much? Well, yes — and no.

 

Room with a wrong view

Christopher Elliott · May 8, 2008

Bob Ledford is promised a room with a two-sided ocean view when he books through Expedia. But when he arrives, the view isn’t what he expected, the hotel doesn’t seem to care, and Expedia won’t post the negative review of the resort. What’s wrong with this picture?

 

Expedia launches Indiana Jones adventures

Charlie Leocha · April 24, 2008

Expedia is kicking off their “Summer of Adventure” with a series of Indiana Jones inspired tour packages.

 

Expedia selling Air Berlin tickets

Charlie Leocha · April 21, 2008

For travelers in Europe, this is a big deal. Just as Southwest has opted not to be represented on online travel agencies, the big low cost carriers in Europe have been absent from online travel agencies as well. That’s changing.

 

Rome will have to wait

Christopher Elliott · April 17, 2008

Christopher ElliottWhen Allison Fagerness’ flight to Rome is canceled, she’s forced to call off her vacation and return home to Minneapolis. Her online travel agent, Expedia, promises a refund, but her airline, Alitalia, won’t pay. What should she do?

 

Farecast sold for $75 million

Charlie Leocha · April 14, 2008

Farecast has been sold in a deal that values the online travel search startup at more than $75 million.