A surprise fee for my hotel room

Christopher Elliott · August 28, 2008

Ilene Coffey’s room at an Orlando hotel comes with an unexpected surprise: a $50 fee for a “short stay.” When she protests, her hotel and online travel agency tell her she must pay. What’s worse, she can’t back out — if she does, her credit card will be charged for the stay. Is there a way out of this mess?

 

Mad at the airlines? 4 ways to get even

Christopher Elliott · August 25, 2008

Get ready. It’s coming. You can hear it in conversations with other travelers: the whispers of imminent action. You can almost feel it in the airport terminal: the nervous energy, the pent-up frustration.

 

Doing the math on Spirit’s new seat assignment fees

Steve Surjaputra · July 2, 2008

Want an advanced seat on Spirit Airlines? Prepare to pay up. Adding insult to injury, Spirit Airlines has decided to charge you between $10 to $15 if you want to book any seat in advance. Additionally, that fee is for each leg.

 

Is this the final chapter in the car rental refueling scam?

Christopher Elliott · June 12, 2008

Are sky-high refueling costs for your rental car about to be history? They are if you live in Maryland, thanks to actions to be announced today by the state’s attorney general, Douglas Gansler. And cheaper refueling prices are spilling beyond the boundaries of the Old Line State.

 

Get ready for the summer of carry-on wars

Janice Hough · June 9, 2008

Prepare for the summer of the carry-on wars. It’s bad enough that many people’s idea of carry-on courtesy makes cell phone users look polite. But it’s about to get worse. A lot worse.

 

Booking a flight? Beware of these hidden ticket fees

Elizabeth Smith · June 5, 2008

We’ve been warned about the airline ticket fees we can see. But what about the ones that aren’t disclosed?

 

From our forums: charging $15 for the FIRST bag? Get used to it, babe

Christopher Elliott · May 21, 2008

Word that American Airlines will charge $15 for the first checked bag has sparked quite a debate on our forums.