How to “upgrade” the value of your frequent flier miles
The airlines have systematically been devaluing their frequent flier miles in recent times. Ned Levi has a suggestion for maximizing the value of the frequent flier miles you’ve accumulated.
Mileage devaluation letter offends frequent fliers
How did American Airlines spin its decision to start charging more miles and “co-payments” for certain upgrades? Not very well, based on the reaction to an email sent to its best customers yesterday.