Mixing politics, oil and customer service
I just received a surprising email from a professor friend in California.
Hi Charlie — I’m on hold with Delta Skymiles, and in addition to the usual ABBA soundtrack, I get a nice little political message that says Congress “must” enact legislation banning oil speculating and promoting domestic drilling. Left or right, this is the first time I’ve ever been propagandized by an airline while waiting to spend my money.