Good news about flight delays? No kidding
The Department of Transportation released its monthly Air Travel Consumer Report (PDF) Friday, giving us on-time, mishandled baggage and consumer complaint data for September. There have been several news reports on the high-level glamor stuff, but what about the parts of the iceberg under the water?
Should air travelers just give up and stay home? Report says: yes
I’d better be careful. If I continue my monthly habit of dissecting the U.S. Department of Transportation’s Air Travel Consumer Report, I’m going to wind up on the side of those people who are grousing about our country’s lack of a Passengers’ Bill of Rights.
Airline “Darts and Laurels” from latest DOT report
The U.S. Department of Transportation released its monthly Air Travel Consumer Report yesterday, and it’s time once again for David Burns’ list of awards — some good and some not-so-good — for the nation’s airlines.
After customer service disaster, US Airways flying straight
Congratulations to US Airways for one of the most dramatic on-time turnarounds in aviation history. Going from worst to first, the airline seems determined to get the basics right and sort out financial challenges as it continues trying to mend its labor force together.
Tongue-in-cheek awards from the DOT’s latest monthly report
Another month, another report from the US Department of Transportation. I know I’m weird, but I always enjoy digging through these to see what sort of nuggets I can find.