Two stupid pet tricks airlines use to “improve” service
Is air travel really improving? You might be left with that impression if you listen to James May, head of the Air Transport Association. Nonsense. Here are two ways airlines have “upgraded” their service recently.
How rude! 10 times when being impolite doesn’t pay
While it is true that kindness can be contagious, it seems that in the air, rudeness has become an epidemic. Here are 10 times when being impolite didn’t pay for airline passengers.
Los Angeles airport employees plan march to protest bad service
Airline passengers complaining about bad service? Yawn. But when airport employees plan a march on a major airport to protest bad service — well, that kind of thing doesn’t happen every day.
Travel websites get personal
Used to be travelers went online to find travel deals. While that’s still the case, websites are offering more than discounted prices these days.