As the economy tanks, are people becoming less frustrated by travel?
Americans are concerned about overall higher travel costs, including ones associated with airline, hotel rooms, cruise line and train tickets, according to a recent survey.
Where you sit on an airplane matters
When booking a flight, does it matter to most passengers where they sit? According to a recent survey, it matters — a lot — to most travelers. In a poll with over 10,000 respondents in 13 countries, two-thirds of air travelers have a strong seat preference.
NASA will release uncensored flight safety data tomorrow
Remember that controversial pilot survey conducted by NASA last year? Then you’ll probably also recall the uproar when, under pressure, the agency released the information earlier this year — albeit in what it calls a “redacted” form.
The truth about airline customer satisfaction surveys
Today it was the American Consumer Satisfaction Index, declaring the end of customer service as we know it. And a me-too from J.D. Power & Associates. A few weeks ago, it was Wichita State University and the University of Nebraska at Omaha with its Airline Quality Rating.