BA pilots union urges changes
The union representing British Airways PLC pilots delivered angry criticism of the airline Monday, calling the carrier’s brand a “laughingstock” over the delays, cancellations and lost baggage during the debut of Heathrow Airport’s new terminal. The Associated Press reports that the union said the problems at Terminal 5 are symptomatic of management issues the union has been complaining about for years. Said Jim McAuslan, general secretary, in an open letter directed at both the government and London’s financial district:
“It is with great sorrow and acute embarrassment that BA pilots have witnessed the unhappy, distressing shambles that the opening of T5 has become. Banks, institutional investors and analysts need to wake up to the fact that there is something very wrong at the heart of this company that is making our once great brand a laughingstock.”
He continued:
“The airline can and should make Britain proud but a fundamental change of attitude is required from the very highest levels of BA management.”
Heavy snow added to the airline’s woes on Sunday, causing the majority of a total of 185 flight cancellations into and out of the entire airport, the AP reported.
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