Deciphering airline doublespeak
MSNBC’s Rob Lovitt takes airlines to task for using positive language to announce cuts in service or rewards. Says Lovitt, “The airlines, of course, have the right to change their programs as they want — and, truly, it’s not hard to keep an account active through affinity awards — but that’s not really the point. The issue is the spin-doctoring that suggests that infrequent fliers are taking seats from more frequent fliers. After all, if your account is inactive, it stands to reason that you haven’t been dipping into the award-travel pool. Somewhere, George Orwell is smiling.”
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