From our forums: an airline with terrific customer service?
It seems unlikely, but that’s exactly what the TalkingTravelers.com forums are buzzing about this morning: great customer service received from a major airline. In this case, it involves a bag damaged by a carrier when it was checked in. “It appears that someone thought that a hard shell should be able to withstand who knows what sitting on it,” explains one traveler. Find out what happened next, and which airline did right.
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