Troubled travelers turning to agents
As airlines cancel flights, or worse, go out of business, and fuel costs rise, travelers are turning to travel agents as they seek help. According to a report in the Modesto Bee, travel agents are better equipped to help troubled travelers. Travel agents with extensive experience may have an easier time finding bargains or unraveling a mess, the Bee reports. “There are a lot of people out there who don’t want to use the Internet,” Marla Guerrero, co-owner of The Tan Line & Cruise Center, said. “They want me to pick up the phone and answer questions.” Agents quoted in the article said that for something as simple as booking a flight, they can’t compete with the online sites. However, they can offer the personal touch and make suggestions based on experience that still have value for travelers.
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