Unfriendly skies in Boston
Grounded planes, crowded flight paths, and other delays are playing havoc with travelers trying to make their airport connections. Here’s what some airlines at Boston’s Logan International are doing about it. As the Boston Globe reports, American Airlines is testing a gate-side customer service center, and US Airways is dispatching agents to deal exclusively with rebooking passengers who miss their connections. The airport in May will also be getting 50-inch flat screen monitors that will show every commercial flight in US airpace and disruptive weather. FAA spokesman Jim Peters told the Globe, “If people have information, they can at least understand why they’re being delayed. And it might help reduce their anxiety as to when they might get out - or at least let them make alternative plans.”
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