US Air fined for hiding on-time data
US Airways was fined $50,000 by the DOT for not disclosing its on-time data to the DOT. Though travelers have often assumed that agents just have no idea, this DOT report seems to validate those beliefs.
Travel Weekly reported that
The Transportation Department has assessed a $50,000 civil penalty against US Airways for failing to disclose the on-time performance of it flights to DOT investigators who made test calls to the carrier in November 2006.
Of the total civil penalty, $30,000 is payable now. The remainder will be forgiven if the carrier refrains from further violations for one year.
The DOT said its investigators found that on “a number of test calls,” reservations agents failed to provide the on-time data, in some cases indicating that they did not have it or were unfamiliar with it.
The scary part of this is that agents “did not have it or were unfamiliar with it.” This evokes shades of trying to figure out why a flight is delayed at the airport when dealing with gate agents. The “did not have it or were unfamiliar with it” when it comes to explaining delays and possible departure times seems to be the norm rather than the exception.
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